All businesses start from small beginnings. But a growing firm will need more than just personal phone lines. Collaborating with colleagues via telephones are always crucial when work-related requirements need to be dispatched. So, voice communication is a common denominator for all. It connects you to both clients and employees and allows you to express opinions better than the written word. Installing secure lines such as phone systems for small business is an efficient way to get the jobs done and give your company an edge over other competitors.
You may think that mobile phones are already enough. But when you are in the office, some calls may need to be transferred to a different employee. Having phone systems for a small business such as yours is one way to ensure the happiness of your customers. Aside from that, there are other benefits to your company as well.
Economical and efficient
Giving clients your phone number will be troublesome on your staff, especially if they get calls at unholy hours of the day. Having an integrated, small business phone system will trim down your operating costs considerably.
You can also monitor erratic calling patterns (i.e., unsanctioned personal calls during office hours) for more efficient production time.
No matter how small an office is, there will always be people handling a unique department. When you do not know the answer to a client’s question, you need to refer them to a co-worker who does. But if you have a telephone system in place, you can transfer a caller to the section or person qualified to answer it. There is no need to call them to your desk to respond to a query.
A unified system also allows employees to share phone lines. You can allot a separate extension for each office worker. By doing so, they can answer and make calls which makes it easier for them to be productive.
Most phone systems have a lot of features. There is no need for a telephone operator since calls can be transferred via a voice menu system. Pre-recorded instructions make it easy for the client to reach the person they wish to speak to. It also has abbreviated dialing, which enables an employee to call a co-worker using an extension number. So there is no need to travel to where said staff worker is. And if there is a delay in relaying the message (i.e., no one answers the phone), there is an option to get the message through other means such as receiving your voicemail via your mobile phone or your work computer.
Conference calls are the lifelines of most businesses. But the services of a third-party conference call can be expensive, and mostly limited to just three people. Some even charge for a fee per phone used. However, others do conference bridges where a virtual conference can be held with a bigger group. The bridge makes it easier to facilitate a meeting, and collaboration is as seamless as can be.
The best thing about having a systematic telephone arrangement is that you are always updated with work-related information. Go for a communications company that understands your office needs.