In this digital era, customers prefer personalized communications. Emails and social media channels have proven to be the best conversation starters, but phone calls are the ultimate deal-closers, and it is easy to see why; emails may end up in the spam folder, while social media messages can be easily ignored. However, a phone call creates a direct and intimate communication channel, and messages can be passed instantly. If you’re having second thoughts about why your business should invest in a robust business phone system, here are some factors to consider.
1. Ideal customer service line
Most small e-commerce businesses lose customers through missed off-hours bookings. However, with a reliable small business phone system, clients can place orders on specific products at any time, regardless of location and timezone. The fact that a small business like yours can keep in touch with customers wherever they are gives you a competitive advantage over your competitors.
Additionally, a phone system creates a customer’s directory, which assigns various calls to specific departments in your business. With this, you will always have an expert handling issues raised by customers in their respective fields.
2. Simplified workflow
Imagine having a system that generates customer contacts and catalogs this information into its records? That is what a phone system brings to your business. The system cuts out the hassle of analyzing and implementing changes which put unnecessary pressure on your employees. Having a streamlined workflow increases your employees’ overall efficiency and productivity, and within a short time, your sales will start appreciating.
3. It’s cost-effective
With the current technology supporting phone systems such as VoIP, you are not mandated to install expensive phone line connections and hardware in your store. However, you may want to install a personal server as your business grows. According to research, internet-based phone systems have massively reduced operations costs for small businesses across the globe.
Additionally, cloud-based phone systems have stringent internet security protocols that protect your data from hackers. Nonetheless, the efficiency of internet phone systems relies on your internet connectivity, and that should be factored in before acquiring one.
4. Increases employee flexibility
Internet phone systems integrated on the cloud offer features such as business-grade hosted voice services which can be accessed on any device connected to the internet. With a pandemic ravaging the globe, having a hosted voice phone system keeps you connected to your customers all the time.
Most importantly, the technology allows your employees to work remotely if they wish, which reduces the number of office resources needed. Your business can hire virtual assistants from any part of the world to handle the off-hours in your region.
5. Manages your calendar
Most phone systems come with built-in office desk management programs that are essential in managing your daily business activities. They include a calendar manager and call transfer software such as Switchboard. These programs can cancel, book and manage appointments for you.
Phone calls add a personal touch to your interactions with prospective customers, building trust in the process. Securing a robust phone system for your small business should be your priority if you want to attract and retain new clients.